IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

PrimeTime ETA (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect and process personal information based on your consent and our legitimate business requirements.

Personal Information:

• Name, email address, phone number, and physical address.
• Payment information (processed via secure, PCI-compliant third parties).
• Opt-in records, timestamps, and IP addresses for all communication channels (SMS, email, etc.).

Non-Personal Information:

• IP address, browser type, device identifiers, and operating system.
• Website usage patterns and analytics.
• Cookies and similar tracking technologies.

Customer Communication:

• Records of inquiries, service requests, and basketball program registrations.
• Appointment details, player preferences, and service history.

2. How We Use Your Information

We use your data in accordance with applicable U.S. and Canadian laws for:

• Providing and improving our athletic programs and services.
• Processing transactions and maintaining financial records.
• Communicating regarding inquiries, appointments, and tournament updates.
• Enhancing website functionality and security.
• Compliance: Meeting legal and regulatory requirements in the jurisdictions where we operate.

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By explicitly opting into our SMS messaging services, you agree to receive text messages related to our services, including schedule updates, appointment reminders, and customer support.

Opt-In & Consent:

• Consent is obtained through “clear affirmative action” (e.g., checking a box or texting a keyword).
• We maintain timestamped records to comply with TCPA (USA) and Canada’s Anti-Spam Legislation (CASL).
• Consent for SMS is separate from other communication consents.

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying “STOP”.
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
• All opt-out requests are processed immediately.

Help & Support:

• Reply “HELP” for assistance or contact us at info@wybcglobalgames.org.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Information sharing with subcontractors for support services (e.g., customer service) is permitted only to the extent necessary to fulfill our service to you. This excludes text messaging originator opt-in data; this specific information will never be shared.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information to third parties.

• Service Providers: We may share data with vendors (e.g., payment processors, SMS aggregators) who are contractually bound to protect your data and are prohibited from using it for their own marketing.
• Legal Compliance: We may disclose information if required by law, such as a subpoena or court order in the U.S. or Canada.
• International Transfers: For users outside of the U.S., please note that your data may be processed in the U.S. or Canada, where privacy laws may differ from your jurisdiction. We ensure all transfers comply with standard contractual clauses or equivalent safeguards.

5. Data Security & Storage

We implement industry-standard security measures, including:

• Encryption of sensitive data (SSL/TLS) in transit and at rest.
• Strict access controls and employee training.
• Breach Notification: In the event of a data breach that poses a real risk of significant harm (as per PIPEDA and state laws), we will notify affected individuals and relevant authorities without unreasonable delay.

6. Cookies & Tracking Technologies

We use cookies to improve user experience. Under Canadian and international guidelines, you have the choice to accept or decline cookies via your browser settings. Note that disabling cookies may affect website functionality.

7. Your Rights & Choices (Global)

Regardless of your location, we honor the following rights:

• Access & Rectification: You may request a copy of the data we hold about you or request corrections.
• Withdrawal of Consent: You may withdraw consent for data processing at any time (e.g., unsubscribing from emails or SMS).
• Erasure: You may request that we delete your personal information, subject to legal retention requirements.
• Portability: You may request your data in a structured, machine-readable format.
• Right to Complain: Residents of Canada may contact the Office of the Privacy Commissioner of Canada (OPC). U.S. residents may contact their state Attorney General.

8. Third-Party Links

Our website may link to third-party sites (e.g., recruitment platforms or social media). We are not responsible for the privacy practices of these external sites.

9. Changes to This Privacy Policy

We may update this policy to reflect changes in law or our business practices. We will notify you of significant changes via email or a prominent notice on our website.

10. Contact Us

For questions, access requests, or to exercise your privacy rights, please contact our Privacy Officer:

WYBC Global Games

Email: info@primetimeeta.com

Website: www.primetimeeta.com

Consent: By using our website and services, you acknowledge that you have read and agree to the terms of this Privacy Policy.